Refund policy

60-Day “Smooth or It’s Free” Guarantee

If you don’t love how your skin feels after your first glove sessions, email hello@lavabolife.com within 60 days of delivery with your order number and we’ll refund your full purchase price — no return shipment required, no forms, no arguing.

Refunds go to your original payment method within 5–10 business days.

This guarantee is a satisfaction promise about how the product feels to use; it is not a claim about treatment results.

Damaged or wrong items

If your order arrives damaged or incorrect, email us a photo within 14 days of delivery and we’ll replace it or refund it — your choice.